Government Contract | Wisconsin
CALL CENTER MANAGEMENT SOLUTION

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Bid Information


Bid Alert No: 00000427119

Bid Title: CALL CENTER MANAGEMENT SOLUTION

Agency Bid No. Title: 16-5669

Received Date: 12/01/2015

Close Date: 12/17/2015

Purchase Type: Term:

Delivery Point: University of Wisconsin, Madison, Wisconsin

Delivery Date: Not Stated

Special Notices: Questions Due By 12/04/2015 02:00 PM, Women-Owned Business Set-Aside, Minority Business Set-Aside

Specifications

Specifications include, but are not limited to:The University of Wisconsin-Madison, hereinafter referred to as the University, through its Purchasing Services Department, hereinafter referred to as Purchasing, is requesting proposals for the Division of Information Technology (DoIT) hereinafter referred to as DoIT, for the purchase of a Call Center Management Solution.The DoIT Help Desk, DoIT Tech Store, and several other UW-Madison units are looking for a solution to provide interactive voice response (IVR), automatic call distribution (ACD), call queuing, call recording, and reporting capabilities.

Product Codes: 86300, 88300

Agency Information


Issuing Agency: University of Wisconsin

State: Wisconsin

Agency Type: State and Local

Contact: Bruce Riley, UW Purchasing Purchasing Services, 21 N. Park Street, Suite 6101, Madison, Wisconsin, 53715

Phone: 608-890-3646

Fax: 608-262-4467

Email: briley@bussvc.wisc.edu

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