Government Contract | Texas
Bus Dispatch Operation Analysis

Bid Information

Bid Alert No: 00000529592

Bid Title: Bus Dispatch Operation Analysis

Agency Bid No. Title: 5288

Received Date: 03/31/2016

Close Date: 04/15/2016

Purchase Type: Not Stated

Delivery Point: Dallas, Texas

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 04/06/2016 01:00 PM


Specifications include, but are not limited to: The deliverables that should be provided as part of the scope of this project include the following; Documentation of the flow of information and work in the Bus Dispatch Center; Documentation of the current operational processes for addressing all types of situations anddisruptions to identify opportunities to make improvements in these processes; Identification of improvements to troubleshooting processes for all types of disruptions as they occur(accidents, detours, etc.); Documentation of processes for coordination with Field Supervisors to keep service going and or restoreit as soon possible; Documentation of processes for contacting, communicating, with and remediating situations thatrequire Police, Fire, EMS or related agencies; Identification of improvements to service reliability based on optimal response to GPS tracking of allvehicles along all routes; Identification of improvements to Customer Service through general communication and during servicedisruptions; Documentation of processes for handling maintenance breakdowns; Documentation of procedures for monitoring and managing safety compliance issues; Future state of processes required to achieve DARTs objectives Assessment of the true capacity to provide service at levels required to satisfy the customers usingpublic transportation and fulfill the commitments made as a municipal services provider. This includes;o Documenting standardso Defining the optimal characteristics of a Bus Dispatch Center Employeeo Identifying the competencies and behaviors necessary to perform at full potentialo Determining the tools and controls necessary to support performance at full potentialo Calculating required staffing to meet the commitments to the customers served by the DispatchCenter;

Bid Related Documents

Download Document

Bid Related Attachments

Download Attachment


Download Amendment Download Amendment

Product Code: 91896

Agency Information

Issuing Agency: Dallas Area Rapid Transit (DART)

State: Texas

Agency Type: State and Local

Contact: Denicia Seals 1401 Pacific Avenue, 4th Floor, Dallas, Texas, 75266

Phone: 214-749-2547




FREE Market Analysis

Get a FREE 90-Day Market Analysis and see the bids you’ve been missing