Government Contract | Massachusetts
Branch Management Solutions System

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Bid Information

Bid Alert No: 00000506154

Bid Title: Branch Management Solutions System

Agency Bid No. Title: BD-16-1030-0P100-0P110-00000007325

Received Date: 03/10/2016

Close Date: 03/31/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated


Specifications include, but are not limited to:The purpose of this Request for Proposal (RFP) document is to provide interested parties with informationto enable them to prepare and submit a proposal to create a Branch Management Solution to improveoperations and management control for key processes, inside and external to the branch network of theMassachusetts Department of Transportation (MassDOT), Registry of Motor Vehicles (RMV) division. Thefollowing six business processes frame the scope of the Branch Management Solution must support, andare the basis for specifying business requirements.1. Customer Intake2. Branch Queue Management3. Customer Appointment Scheduling4. RMV Workforce Planning and Scheduling5. Reporting and Performance Management6. Customer Experience IntegrationIn this procurement, MassDOT is seeking both system and professional services needed to assist with thebusiness process design, creation and implementation of new solution components and integration ofthese with existing technology assets. Therefore, the awarded vendor must provide, install, configure,integrate with related systems, and provide on-going maintenance and support for this soluti

Product Codes: 20820, 20837, 20890, 20894, 92040, 20854, 20853, 20832, 20811, 20868, 92064

Agency Information

Issuing Agency: Commonwealth of Massachusetts - Department of Transportation

State: Massachusetts

Agency Type: State and Local

Contact: 10 Park Plaza, Room 5450, Boston, Massachusetts, 02116



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