Government Contract | California
Banking Services

Bid Information


Bid Alert No: 00000422545

Bid Title: Banking Services

Agency Bid No. Title: 16-947-033

Received Date: 11/23/2015

Close Date: 12/19/2015

Purchase Type: Not Stated

Delivery Point: California

Delivery Date: Not Stated

Special Notices: Bidder Preregistration

Specifications

Specifications include, but are not limited to:1. The proposing institution must assign an individual staff member or group to the Countys account for inquiries and/or problem resolution. 2. The proposing institution must provide a toll-free technical support hot-line Monday through Friday 7A.M. -5 P.M. PST. 3. The proposing institution must provide a report on system down time for the past year, including how many hours down, services unavailable, methods used to notify clients about problems, and a description of backup procedures. 4. List hours of availability for emergency procedures. Describe special emergency procedures, if any. 5. Describe the methods used to measure and evaluate the quality of services provided to customers. 6. List plans, if any, within the next year to eighteen months to change or enhance services

Product Code: 94625

Agency Information


Issuing Agency: County of El Dorado

State: California

Agency Type: State and Local

Contact: 330 Fair Lane, Placerville, California, 95667

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