Government Contract | Florida
AUTOMOTIVE AND TRUCK WARRANTY CLAIM FILING SERVICES, TERM CONTRACT

Bid Information


Bid Alert No: 00000466553

Bid Title: AUTOMOTIVE AND TRUCK WARRANTY CLAIM FILING SERVICES, TERM CONTRACT

Agency Bid No. Title: 650381/JM

Received Date: 01/22/2016

Close Date: 01/29/2016

Purchase Type: 12 months for term

Delivery Point:

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:The following describes the minimum requirements for the Automotive and Truck Warranty Claim Filing Services for PalmBeach County's (PBC) Facilities Development and Operations Department (FDO), Fleet Management Division (FMD) togenerate and file warranty claims which will be reimbursable to PBC's FMD for PBC owned and operated vehicles. Thesuccessful bidder shall be required to interface with the County's computer systems to review and monitor every repairorder written by the Fleet Management Division for warranty reimbursable claims, and file those claims in the mannerprescribed by the applicable equipment's manufacturer. After claim filing the successful bidder will be required to followupon claim payments, pursue unpaid items and negotiate whenever possible, goodwill payments, policy adjustments andall other industry standard methods for collecting the maximum amount of warranty reimbursements possible undervarying manufacturer's policies and best commercial practices. The County presently possesses several in-housewarranty certifications covering several manufacturer's of both light and heavy vehicles / equipment and it is expected thatthe successful bidder's service will negotiate additional agreements for the County as needed with mutual consent andwarranty rate revisions, policy adjustments, goodwill payments and all other aspects of warranty collections services forboth light and heavy equipment as expected of a full service warranty claim service and administration organization tomaximize the benefits obtained under this contract to the County.The successful bidder shall assist the County in becoming authorized warranty facilities by supplying and assisting Countystaff in the preparation of the documentation or paperwork required by the Original Equipment Manufacturer(s) to becomeauthorized.

Bid Related Documents

Download Document

Product Code: 96116

Agency Information


Issuing Agency: County of Palm Beach

State: Florida

Agency Type: State and Local

Contact: Jan Maney Purchasing Department, 50 S. Military Trail, Suite 110, West Palm Beach, Florida, 33415

Phone: 561-616-6831

Fax: 561-242-6731

Email: jmaney@pbcgov.com

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