Government Contract | Alabama
Annual Support for Telecom Switch

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Bid Information


Bid Alert No: 00000561903

Bid Title: Annual Support for Telecom Switch

Agency Bid No. Title: T054448

Received Date: 05/03/2016

Close Date: 05/13/2016

Purchase Type: Not Stated

Delivery Point: University of Alabama, Tuscaloosa, Alabama

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:. SL100/CS2100 (Software Release SE11, System ID: TSCLALAUCG0) Modularized Extended Service Plan (MESP) a. TAS Support (GR1094) i. Provides 7x24 Tier3 Remote Technical Support for emergency support and 8x5 for non-urgent support ii. Access to standard knowledge base repository and tools iii. Access to product documentation b. Patch Download (GR10852) i. Provides for the deployment of the Patch/Service Pack to the customers server as needed on a Scheduled basis

Bid Related Documents

Download Document

Product Codes: 93972, 92047

Agency Information


Issuing Agency: University of Alabama

State: Alabama

Agency Type: State and Local

Contact: 1101 Jackson Ave., Suite 3000, Tuscaloosa, Alabama, 35401

Phone: 205-348-5230

Fax: 205-348-8706

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