Government Contract | Louisiana
ANNUAL MAINTENANCE and TECHNICAL SUPPORT OF PAPER VISION AND PAPER FLOW SOFTWARE RENEWAL

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Bid Information


Bid Alert No: 00000575022

Bid Title: ANNUAL MAINTENANCE and TECHNICAL SUPPORT OF PAPER VISION AND PAPER FLOW SOFTWARE RENEWAL

Agency Bid No. Title: RQ039754

Received Date: 05/17/2016

Close Date: 05/27/2016

Purchase Type: Not Stated

Delivery Point: Baton Rouge, Louisiana

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:. (All of these services are to be included in your quotation. No additional charges for any of the updates, upgrades, or travel.) Must be an authorized Digitech reseller in good standing Must have at least 2 support technicians with experience In all of Digitech's products and are also PaperVision Certified Technicians Must be familiar with PaperVision integrations with other applications Tech Support available between 8-5 Central Time by telephone or email Must be able to respond to service call within 6 hours both electronically and on-site if necessary Must be able to support the end user over a secure internet connection via the web Every effort must be made to fix all Issues over the phone and internet with software which can see our computer. If vendor can't fix our issue online, they will come to our facility. Vendor must not pass the customer on to another entity or company. If there is a need to contact Digitech, the vendor will do so. Vendor shall install, configure and train on new upgrades. Vendor must be able to: Design and configure workflows Configure Integrations from PaperVision to other existing applications Configure Match & Merge to speed up indexing Configure and train on how to use Workflow Configure Directory Manager to help import existing or new documents in PaperVision Configure and setup new Projects, Users and Groups in PaperVision Create and setup new Datagroups

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Product Codes: 92046, 92045

Agency Information


Issuing Agency: City-Parish of Baton Rouge-East Baton Rouge

State: Louisiana

Agency Type: State and Local

Contact: Arvin Jones Purchasing Division, 222 Saint Louis Street, Room B284, Baton Rouge, Louisiana, 70802

Phone: 225-389-3259

Email: afjones@brgov.com

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