Government Contract | Iowa
ACQUISITION OF A SOCIAL COMMUNITY SOFTWARE SOLUTION

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Bid Information


Bid Alert No: 00000540459

Bid Title: ACQUISITION OF A SOCIAL COMMUNITY SOFTWARE SOLUTION

Agency Bid No. Title: 63342

Received Date: 04/12/2016

Close Date: 06/22/2016

Purchase Type: 2 year term

Delivery Point:

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:Iowa State University is seeking proposals from companies for a social community, Software as a Service (SaaS), cloud solution to manage and enhance the student and employee experience. The software will be employed to improve support operations by enabling customer self-help, peer-to-peer support communities, and improving the overall efficiency of the support operation through call deflection, selective escalation, and productive collaboration. Faculty, staff, and students have several options for obtaining support at the university. A central help desk, called the Solution Center, provides technical assistance7 through walk-in, telephone, and scheduled appointments. Additionally, each of the seven colleges provides on-site support functions customized to their respective college. The desired software product will provide both public and internal facing functionality. ISU wishes to establish a robust intranet comprised of all university support staff to enhance their peer-to-peer interactions, foster an environment of collaboration, and serve as a platform for improved service offerings

Bid Related Documents

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Amendments

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Product Codes: 20800, 20900

Agency Information


Issuing Agency: Iowa State University

State: Iowa

Agency Type: State and Local

Contact: Deb DeDecker 1340 Administrative Services Building, 2221 Wanda Daley Drive, Ames, Iowa, 50011-1004

Phone: 515-294-8621

Email: dkdedeck@iastate.edu

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