Government Contract | North Carolina
ACH Debit Services

Bid Information

Bid Alert No: 00000584778

Bid Title: ACH Debit Services

Agency Bid No. Title: 45-RQ19299160

Received Date: 05/27/2016

Close Date: 06/17/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 06/02/2016 01:00 PM


Specifications include, but are not limited to:NCGS 105-241(b) requires certain tax payments be made by electronic funds transfer (EFT), namely, corporate estimated taxes, prepayment taxes, motor fuels taxes, and large tax payments of at least $20,000 per month. The Department currently utilizes a third party vendor to accept and process ACH debit/EFT payments initiated via (i) touchtone telephone; (ii) operator assistance (over the telephone); and (iii) online batch upload (transmission of multiple payments in a batch transaction). The Department is seeking a qualified Vendor to accept and process ACH debit/EFT payments initiated via touchtone telephone, operator assistance, and online batch upload. 2.FUNCTIONAL SPECIFICATIONS 2.1 The proposed system must provide a complete process for registering taxpayers, transmitting a daily origination file of payments to the Departments financial institution(s), and transmitting a daily posting file of payments to the Department. Provide a flow diagram and a detailed description of how the proposed system will integrate with the Departments current process (see Attachment D). 2.2 The proposed system must permit a taxpayer to initiate transactions via touchtone phone/IVR, operator assistance, and online batch upload. Describe in detail the approach for each method. Include a flow diagram to document each step of the transaction and required steps for completion. 2.3 The Vendor must provide sample calling cards/screens depicting how the taxpayer would typically effect ACH Debit transfers via any of the three (3) methods. Describe and provide examples of how this would be accomplished. Include any known character constraints or other items for calling cards/screens and describe the extent these are customizable

Bid Related Documents

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Product Code: 94610

Agency Information

Issuing Agency: State of North Carolina - Department of Revenue

State: North Carolina

Agency Type: State and Local

Contact: Nicole Hunter 501 N. Wilmington Street, Raleigh, North Carolina, 27604

Phone: 919-814-1037




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