Government Contract | Pennsylvania
911 OPERATIONS, TRAINING, QUALITY ASSURANCE NEEDS ASSESSMENT, BEST PRACTICES REVIEW AND APCO PROGRAM CERTIFICATIONS

Bid Information


Bid Alert No: 00000454114

Bid Title: 911 OPERATIONS, TRAINING, QUALITY ASSURANCE NEEDS ASSESSMENT, BEST PRACTICES REVIEW AND APCO PROGRAM CERTIFICATIONS

Agency Bid No. Title: 1416RFP911

Received Date: 01/07/2016

Close Date: 01/27/2016

Purchase Type: Not Stated

Delivery Point: Luzerne County, Pennsylvania

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:The appropriate response to this Request for Proposal (RFP) is to provide a detailed plan explaining how the respondent will address the following items: Problem Statement The Luzerne County 911 Executive Director has asked for an independent study to provide a non-bias review of current policies, procedures, training, quality assurance and a recommendation of current best practices for Luzerne County 911 within the following areas of the organization. Training Program Complete assessment of the 911 center training program Complete assessment of the 911 center training staff Complete assessment of the 911 center continuing education program Recommendations for revising the 911 center training program Recommendations for revising the 911 center continuing education program Recommendations for implementing a 911 center training officer program Duplicate guidelines, policies & procedures will be combined into one SOG, and RESPONDANT/CONSULTANT will complete a revised training manual in hard copy, and digital format: *APCO Project 33 compliance and certifiable as a prime deliverable Standard Operating Guidelines, Policies and Procedures Complete assessment of the 911 center standard operating guidelines Complete assessment of the 911 center policies, procedures, checklist, etc. Recommendations for revising the 911 center standard operating guidelines Recommendations for revising the 911 center policies, procedures, checklist, etc. Recommendation and implementation of a comprehensive employee review and assessment program. Duplicate guidelines, policies & procedures will be combined into one SOG, and RESPONDANT/CONSULTANT will complete a revised manual in hard copy, and digital format Policy and procedure for verifying caller location Policy and procedure for verifying duplicate names, cross municipality (CAD capability to prompt red flags) Recommendations for revising the policy & procedure for verifying caller location, verifying duplicate names and cross municipality

Product Code: 91895

Agency Information


Issuing Agency: County of Luzerne

State: Pennsylvania

Agency Type: State and Local

Contact: Fred J. Rosencrans 20 N. Pennsylvania Avenue, Suite 203, Wilkes-Barre, Pennsylvania, 18711

Phone: 570-826-3058

Email: fred.rosencrans@luzernecounty.org

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