Government Contract | Minnesota
911 Call Handling Protocol Software System

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Bid Information

Bid Alert No: 00000575051

Bid Title: 911 Call Handling Protocol Software System

Agency Bid No. Title: 2016-76

Received Date: 05/19/2016

Close Date: 06/17/2016

Purchase Type: 3 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 06/17/2016 01:00 PM


Specifications include, but are not limited to:MECC currently utilizes nearly 200 different policy and procedure guides for categorizingincoming calls for public safety service from City of Minneapolis residents and visitors.These policies and procedures must be taught to all new staff. Existing staff are expected toretain and instantly recall information related to processing and dispatching various calltypes. In an emergency, it can be difficult to instantly recall specific policy requirementswhile simultaneously speaking to callers who may be injured, upset or frightened.The City desires to assist MECC staff in performing essential job tasks in a more organizedand efficient manner. A primary goal for this project is to improve call processing foremergency Police and Fire calls for service. Emergency medical calls for 911 in Minneapolisare currently transferred to the EMS providers (Hennepin Emergency Medical Services andNorth Memorial Ambulance Services) both of which use professional call handling softwarefor these emergency medical situations. The City desires to discuss with the awardedConsultant options for retaining the EMS calls rather than transferring them. Part of thisdiscussion could include the option to retain the EMS calls in a Phase II approach. The Cityseeks to purchase a 911 Call Handling Protocol Software System to enable EmergencyTelecommunicators to easily provide life-saving instructions to callers and that implements acomprehensive training and evaluation solution for Emergency Telecommunicators andquality assurance personnel.

Product Codes: 20827, 20890, 20854, 20853, 20832, 20868, 20866

Agency Information

Issuing Agency: City of Minneapolis

State: Minnesota

Agency Type: State and Local

Contact: Otto Doll, Information Technology 310 4th Ave South, Suite 400, Minneapolis, Minnesota, 55415

Phone: 612-673-3190




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