Government Contract | California
2016 MICROSOFT PREMIER SERVICE RENEWAL

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Bid Information


Bid Alert No: 00000480617

Bid Title: 2016 MICROSOFT PREMIER SERVICE RENEWAL

Agency Bid No. Title: 160025.MP

Received Date: 02/08/2016

Close Date: 02/16/2016

Purchase Type: Not Stated

Delivery Point: Sacramento, California

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: MICROSOFT PROBLEM RESOLUTION SUPPORTIncident resolution Multivendor Coordination Remote Diagnostic and Debug (Dial-in) 24 x 7 Access to Support ProfessionalsUp to 199 Hours (may also be used for support assistance)MICROSOFT SUPPORT ASSISTANCE Supportability Consulting Hours Lab Access Reviews Workshops Up to 240 Hours (may also be used for problem resolution) MICROSOFT SUPPORT ACCOUNT MANAGEMENT (TAM) Planning and Resource Facilitation Status Reports and Meetings Incident Escalation Management Included MICROSOFT TAM ONSITE VISIT Up to 12 visits MICROSOFT THIRD TIER Support Exchange Server Support SharePoint Server Support SQL Server Support System Center Support Windows Server Included MICROSOFT INFORMATION SERVICES Unlimited-user access license to Premier Online website Critical Problem Alerts Product Newsflashes

Bid Related Documents

Download Document

Product Codes: 92047, 92045

Agency Information


Issuing Agency: Sacramento Municipal Utility District (SMUD)

State: California

Agency Type: State and Local

Contact: Dave Payette SMUD East Campus Operations Center, 4401 Bradshaw Road, Sacramento, California, 95827

Phone: 916-732-6332

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