Government Contract | New York
2015 Maximo Software Support Service

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Bid Information

Bid Alert No: 00000442289

Bid Title: 2015 Maximo Software Support Service

Agency Bid No. Title: Q15-6001RM

Received Date: 12/17/2015

Close Date: 01/07/2016

Purchase Type: Not Stated

Delivery Point: White Plains, New York

Delivery Date: Not Stated

Special Notices: Women-Owned Business Set-Aside, Minority Business Set-Aside, Bidder Preregistration


Specifications include, but are not limited to:The Scope of Work for Software Support Consulting services includes the following activities to beprovided annually at a fixed cost to NYPA:Assist NYPA with installation of all Fixpacks, Interim Fixes, and Limited Availability Fixesthat are security or NYPA functional related. NYPA will review the release notes of eachpublished fix and determine if included functionality and defect resolutions are required forsecurity or if they are NYPA functional related. NYPA may request that the selected vendor applyselected fixes.Regression testing of any implemented changes will be NYPAs responsibility.NYPA will purchase all required software licenses under a separate contract.oFixpack is product defect fixes that are put through a full development release cycle,generally published twice per year.oInterim Fix is a bundling of various hotfixes in one pack, generally released every fourweeks.oLimited Availability Fix is an unofficial one-off fix in response to a specific defectNYPA is experiencing, released only when requested with business justification.Assist NYPAs IT Staff with server maintenance, configuration and troubleshooting.Provide up to 20 hours per month of 2nd level support, including Production Issue/ Defectresolution and Production Outage Support.oAny unused hours will roll into the next month. The selected vendor will not bill foradditional level 2 support hours until NYPA has exhausted the 240 hours during the yearof the support contract. The selected vendor will provide NYPA with a monthly report ofLevel 2 support hours used each month and year to date.oAny additional support hours required will be billed on a Time and Materials basis;therefore the Proposal response must also include hourly blended rates by role.oNYPAs Information Technology Application Support Group will provide 1st level supportfor users. NYPA IT will contact the vendor with the incident following an agreed upon process. End users will not contact vendor support directly, except to follow up on an open incident where the vendor has previously contacted the end user directly.

Product Code: 92045

Agency Information

Issuing Agency: New York Power Authority

State: New York

Agency Type: State and Local

Contact: Robert Malcolm 123 Main Street, White Plains, New York, 10601

Phone: 914-287-3283

Fax: 914-681-6783




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